About This Policy
USES OF INFORMATION
We use information, including PII to: Personalize, improve and operate our business and the Services Better understand your needs and interests Fulfill requests you may make related to the Services, including the processing and facilitation of transactions you conduct on the Services Provide Service announcements Provide you with further information and offers from us or third parties Comply with our legal obligations, resolve disputes with users, enforce our agreements Protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.
TYPES OF INFORMATION COLLECTED
We receive information about you from various sources, including: If you register for the Services, through your user account on the Services (your “Account”) Your use of the Services generally Third party websites and services, such as any integrated service providers or third party social media services you use in connection with the Services. The type of information ARAN collects from you depends on the type of user you are. For more information about user types, please review the Terms. However, most categories of information are collected across all user types, so it is important to read through all the categories of information below, in case they apply to you Account and Setup Information: When you create an Account, you will provide information that could be PII or that could otherwise identify you or your location. The exact categories of information you provide will depend on the type of Account but almost all Accounts will generally require you to provide the following:
- Email address
- Phone number
This information is used to provide you with the Services, and may be shared with other users or our business partners to provide you with the Services. Device and Application Information: We may collect some Device-specific information when you access the Services using a Device, such as when a Device interacts with Hardware (e.g. when it unlocks). Device information may include: Unique device identifiers Network information Hardware model Information about the ways in which the Device interacts with our services We use Device information for Service support, maintenance and diagnostics, such as to troubleshoot issues with your Hardware or the Apps when you request support. We may share Device information with providers of Third Party Services in connection with such support. Location Information: When you use certain features of the Services, such as the Apps, we may receive, store and process information about your location, including general information (e.g., IP address or zip code) and more specific information (e.g., GPS-based functionality on Devices used to access the Services). If you do not want your Device to provide us with location- tracking information, you can disable the GPS or other location-tracking functions on your Device. Please note that if you disable such functions, certain parts of the Services may not work.
Other Information Collected in Providing the Services: We collect information relating to the setup, general performance, and operation of our Services, including the Apps and the Hardware, including: Device status Access logs Frequency of use of internal and external services Frequency of Guest Code creation and use We use this information to operate, monitor, maintain and improve the Services, and to allow you to operate, monitor and maintain your Account and your Hardware (if applicable). Usage of Service Providers: The Services may include integrations with Third Party Services (for example, a cleaning or delivery service to which you grant access). If you use these Third Party Service through our Services, we may collect and store information about your use of the integrated services. We use this information to improve our Services and may share the information with the Third Party Service providers to help them improve their products and services. Please note that we do not control these Third Party Service providers and cannot take responsibility for the content, privacy policies or practices of those Third Party Services Information Collected Using Cookies: Cookies are pieces of text that may be provided to your computer through your web browser when you access a website. Your browser stores cookies in a manner associated with each website you visit.
Non-PII: We may automatically collect and use information about the way users (both registered and unregistered) interact with the Services. Some of this information is derived from PII, but we anonymize or aggregate it so that it does not identify the individual from whom it was derived (resulting in “Non-PII”). Non-PII is not personally identifiable and cannot be tied back to the user from which it was obtained. Non-PII enables us (and third parties we authorize) to figure out how and how often users engage with different parts of the Services so that we can analyze and improve them. We use Non-PII for: Industry analysis Marketing and advertising Facilitating collection of data concerning your interaction with the Services (e.g., what links you have clicked on) Fighting spam/malware Other business purposes (e.g., by reporting on trends in the usage of hardware and our Sites or Services) Email, Text, and Push Notification Communications: We may communicate with you via email, SMS, MMS or other text message (“Text Message”) or using push notifications. We may collect information regarding such communications, such as by receiving confirmation when you open an email, read a Text Message or receive a push notification. We use this information to improve our Services, including our customer service.
Information About Your Contacts: For features in the Services that access your Device contact list, we will only store information for contacts who register with the Services or who you add as Guests. We will only access and store such information with your express consent. Information About Minors: Our Services are not directed to children under 13 years old and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of or from a child under 13 years old, we will take steps to delete such information from our systems as soon as possible.
Other Ways Information is Shared
In addition to the purposes set forth above, we may share your information for the following purposes: Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Additionally, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your PII as set forth in this policy.
Access to Information:
If you are a registered user, you can access information associated with your Account by logging into the Services. Registered and unregistered users can access and delete cookies through their web browser settings. Please note that Guests without an Account cannot access or edit any information.
You can delete your Account by emailing firstname.lastname@example.org After termination, we may retain your information on our servers in accordance with our internal data retention policy.
Choices Regarding Information:
You can use many of the features of the Services without registering, thereby limiting the type of information that we collect. You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features. You can delete your Account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us.
Registered Account holders can access their Account profiles, payment information and billing history through their Account profile on the Services, and can edit certain information in their Account profiles.
We may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
Firebase is analytics service provided by Google Inc.
We also encourage you to review the Google's policy for safeguarding your data:
https://support.google.com/analytics/answer/6004245. For more information on what type of information Firebase collects, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 18 without verification of parental consent, we take steps to remove that information from our servers.
By email: email@example.com