Shipping & Refund Policy

Shipping Policy

Thank you for shopping with us! We aim to provide you with a seamless and enjoyable shopping experience, including timely delivery of your order. Please review our shipping policy below:

Order Processing Time:

  • Once your order has been successfully placed and payment has been confirmed, it will be processed within 1-2 business days.
  • Shipping Timeframe:

  • Our standard shipping timeframe ranges from a minimum of 5 days to a maximum of 10 days, depending on your location and the shipping method chosen at checkout.
  • Please note that these timeframes are estimates and may vary due to factors such as product availability, shipping carrier delays, and unforeseen circumstances. We strive to fulfill orders as quickly as possible to ensure prompt delivery.
  • Shipping Methods:

  • We offer several shipping options, including standard and expedited shipping, to accommodate your needs. The available shipping methods will be displayed at checkout, along with estimated delivery times and associated costs.
  • Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery and estimate its arrival date.
  • International Shipping:

  • Please note that international orders may be subject to customs clearance procedures, which can cause additional delays beyond our control. Any applicable customs duties, taxes, or fees are the responsibility of the recipient.
  • Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You can view the shipping costs for your order at checkout before completing your purchase.
  • Delivery Address:

  • Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses. If you need to make any changes to your shipping address after placing an order, please contact us as soon as possible.
  • Questions or Concerns:

  • If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure your satisfaction with every aspect of your shopping experience.
  • Policy Updates:

  • We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to our policy will be reflected on this page.
  • Refund, Replacement & Cancellation Policy

    Eligibility for returns:

  • Users are not eligible for returns unless the product does not function right when the User unpacks the product. Users may be permitted to return the product within 5-10 days from receipt of the product.
  • Return for Products:

  • Users shall intimate customer care within 5-10 days from delivery else shall not be eligible for return.

  • Users shall be required to contact the customer support team of the Website and App and generate an issue to obtain a Return Identification Number.

  • For offline users, they can return the product directly to the shop where they purchased the same. In the event of rejection by the shopkeeper, the User has to claim the return by contacting our customer support executive and raising a complaint. After getting approval from customer support, the User shall courier the product to the Website and App along with its original packaging. Online Users shall reach customer support executive, raise a complaint and upon approval from customer support, the User shall courier the product to the Website and App along with its original packaging.
  • Time for refund:

  • Every Refund shall be made directly into the bank account of the User from where the original payment took place. No full refund shall be provided and the Website and App shall deduct a certain amount by way of service costs (if no manual damage is found) and transport expenses. After receiving the product from the customer, analysing the product takes 3-5 working days. After this, Refunds shall take 7-10 working days to be initiated and refunded amounts may take up to 15 (30-45)days to reflect in User accounts. (we will send the refund process status through email to the customers)

  • The Website and App reserves its right to assess every request for return/refund on its own merits, in accordance with its own discretion, and if the Website and App suspects any fraudulent transaction by any User, or any transaction violating the Terms of Service/Privacy Policy or any other policy of the Company, the Website and App shall be entitled to act in respect of such mala fides. The Website and App reserve its right to record details of Users engaging in fraudulent transactions or mala fide actions and cancel their orders, preventing them from using the Services.
  • Thank you for choosing ARAN! We appreciate your business and look forward to serving you again in the future.