Users shall intimate customer care within 5-10 days from delivery else shall not be eligible for return

Users shall be required to contact the customer support team of the Website and App and generate an issue to obtain a Return Identification Number.

For offline users, they can return the product directly to the shop where they purchased the same. In the event of rejection by the shopkeeper, the User has to claim the return by contacting our customer support executive and raising a complaint. After getting approval from customer support, the User shall courier the product to the Website and App along with its original packaging. Online Users shall reach customer support executive, raise a complaint and upon approval from customer support, the User shall courier the product to the Website and App along with its original packaging.

Every Refund shall be made directly into the bank account of the User from where the original payment took place. No full refund shall be provided and the Website and App shall deduct a certain amount by way of service costs (if no manual damage is found) and transport expenses. After receiving the product from the customer, analysing the product takes 3-5 working days. After this, Refunds shall take 7-10 working days to be initiated and refunded amounts may take up to 15 (30-45)days to reflect in User accounts. (we will send the refund process status through email to the customers)

The Website and App reserves its right to assess every request for return/refund on its own merits, in accordance with its own discretion, and if the Website and App suspects any fraudulent transaction by any User, or any transaction violating the Terms of Service/Privacy Policy or any other policy of the Company, the Website and App shall be entitled to act in respect of such mala fides. The Website and App reserve its right to record details of Users engaging in fraudulent transactions or mala fide actions and cancel their orders, preventing them from using the Services.